![]() ![]() That is not easy and involves a significant training element. Adam Rubinger said that NightOwl is moving towards a new client experience initiative which covers obvious things like response times, dialogue and communication, but aims also to give clients the comfort that when they go to bed, things are being taken care of and that NightOwl is on their case. NightOwl is an eDiscovery consulting and managed services company which covers a very wide range of functions, as you can see from the list on its website discovery consulting, analytics, collection and forensics, processing, hosting and managed. I asked if there were other planned initiatives. I put up the logo between trips, and I now take the opportunity to welcome NightOwl properly. ![]() NightOwl is a Midwest company with a certain set of values, and it works to align those with the interests of the clients. We are seeing softer functions like improving diversity and improving the client experience which is Adam Rubinger’s role.Īdam Rubinger just said that Nightowl’s culture is focused on things like that. It is part of preparation for the Duke Conference on TAR to be held in Arlington on 7 to 8 September. There is a trend at the moment (and a good one) for providers to create senior posts for things which are not merely technical, sales or marketing. EDRM / Duke Law is running a series of webinars designed to help lawyers and judges on various aspects of technology-assisted review. The approach was not as prescriptive as in the past, but involves working towards blending mutually acceptable ideals. It is down to NightOwl, Adam Rubinger said, to work cohesively with both inside and outside counsel. Sometimes they come up with what they want, and the provider may have to consider the difference between what they want and what they need. Their expectations range from simple things like getting an acknowledgement to their requests through to complex matters like workflow design.Ĭlients will have their own goals and missions. HaystackID is a specialized eDiscovery services firm that supports law firms and corporate legal departments through its HaystackID Discovery Intelligence, HaystackID Core, and. Service providers had got into the habit of telling clients what ought to be done, but clients are becoming more sophisticated, not least because of the webinars, conferences etc which they attend, and are becoming more demanding. The relationship between providers and lawyers, on the one hand, and their clients, on the other, has changed. NightOwl Discovery, a leader in Corporate Discovery Management, helps companies in the most demanding industries reach their governance, discovery, compliance and investigations objectives through a unique portfolio management approach.
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